Cannot Share Printer if the Spooler Service Is Not Set to Use the System Account (273034)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q273034

SYMPTOMS

When you view the Printers folder, it may be empty, and this may occur even though printers are installed. Also, you may receive the following error message in Event Viewer:
Event ID 19: Sharing printer failed, printer name\print share.

CAUSE

This issue can occur if the Startup value of the Spooler service is not set to use the "System Account" and is not set to interact with the desktop.

RESOLUTION

To resolve this issue, set the Spooler service to use the "System Account" and set it to interact with the desktop:
  1. Click Start, point to Settings, click Control Panel, and then double-click Services.
  2. Click the Spooler service, and then click Startup.
  3. Set the Startup type to "automatic," set the Log On type to "System Account," and click to select the Allow service to Interact with desktop check box.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbnetwork kbprb KB273034
©2002 Microsoft Corporation. All rights reserved.