Client Hangs When You Attempt to View Certificate Chain If Certificate Authority Is Not Available (272994)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q272994

SYMPTOMS

When you attempt to view a certificate chain, the client computer may time out if the Certificate Authority (CA) is not available. If the certificate is a smart card, the computer may stop responding (hang).

CAUSE

The Schannel.dll dynamic-link library (DLL) does not cache the server certificate chain after it is built. If the connection to the CA is lost, the client computer times out or hangs.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:kbbug kbfix kbWin2000PreSP2Fix KB272994
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