WD2001: Name Disappears When You Add a Contact to Address Book if the Contact Includes a Comma (272813)

SYMPTOMS

When you type a contact into a Microsoft Word 2001 for Mac document in a format similar to the following

Joe Developer, Esq.
One Microsoft Way
Redmond WA 98052

and you then use Word to add the contact to your address book, Word may delete the name in your contact and add only the address and suffix information to a new entry in your address book.

CAUSE

This behavior can occur if the contact format in your document includes characters such as a comma (as in the example). You would likely add a comma if you wanted to add a contact that includes a suffix, such as "Jr." or "Esq." This behavior can also occur if you use other characters, such as multiple spaces or multiple dashes (--).

WORKAROUND

To work around this issue, use one of the following methods.

Method 1

Avoid using characters such as commas in the contact.

Start Word, and in a new document, type the contact information in the following format:
Joe Developer Esq. One Microsoft Way Redmond WA 98052
On the View menu, point to Toolbars, and then click Contact.
Select the name and address in your document.
Click Contacts on the Contact toolbar, click Add Contact, and then click Add. A new contact is added to the address book, and the name, address, and suffix (Esq.) are added to the new contact in the correct fields.

Method 2

Add the contact directly to the address book.

Start your e-mail program, (Microsoft Outlook Express or Microsoft Entourage) and open the address book.
Click New, and then type the contact information in the appropriate fields.