OFF2001: Computer Stops Responding, Blank Dialog Box Appears When You Start an Office Program (272804)
The information in this article applies to:
- Microsoft Word 2001 for Macintosh
- Microsoft Excel 2001 for Mac
- Microsoft PowerPoint 2001 for Macintosh
- Microsoft Entourage 2001 for Mac
This article was previously published under Q272804 SYMPTOMS
When you start a Microsoft Office 2001 program, your computer may stop responding, and a blank dialog box may appear. The behavior may occur if the Office Assistant is turned on in the Office program that you are using.
CAUSE
RAM Doubler 9.0 is installed on the computer and is enabled in the active System Folder.
WORKAROUND
To work around this problem, follow these steps:
- When the computer stops responding, press COMMAND+CONTROL+Power Button to restart the computer.
- While the computer is restarting, hold down the SPACEBAR until the Extensions Manager window appears.
- Scroll down until you locate RAM Doubler 9.0 under Name in the list of extensions, and then click to clear the On/Off check box next to the RAM Doubler 9.0 entry. This turns off RAM Doubler.
- Click Continue to allow your computer to finish restarting.
- Update to RAM Doubler 9.0.1. To obtain the update, please browse to the following Connectix Web site:
STATUS
This problem occurs when you use Microsoft Office version 2001 and Connectix Corporation's RAM Doubler version 9.0.
Modification Type: | Major | Last Reviewed: | 12/3/2003 |
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Keywords: | kbbug kbnofix KB272804 |
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