OFF2001: Computer Stops Responding, Blank Dialog Box Appears When You Start an Office Program (272804)


The information in this article applies to:

  • Microsoft Word 2001 for Macintosh
  • Microsoft Excel 2001 for Mac
  • Microsoft PowerPoint 2001 for Macintosh
  • Microsoft Entourage 2001 for Mac
This article was previously published under Q272804

SYMPTOMS

When you start a Microsoft Office 2001 program, your computer may stop responding, and a blank dialog box may appear. The behavior may occur if the Office Assistant is turned on in the Office program that you are using.

CAUSE

RAM Doubler 9.0 is installed on the computer and is enabled in the active System Folder.

WORKAROUND

To work around this problem, follow these steps:
  1. When the computer stops responding, press COMMAND+CONTROL+Power Button to restart the computer.
  2. While the computer is restarting, hold down the SPACEBAR until the Extensions Manager window appears.
  3. Scroll down until you locate RAM Doubler 9.0 under Name in the list of extensions, and then click to clear the On/Off check box next to the RAM Doubler 9.0 entry. This turns off RAM Doubler.
  4. Click Continue to allow your computer to finish restarting.
  5. Update to RAM Doubler 9.0.1. To obtain the update, please browse to the following Connectix Web site:

    http://www.connectix.com/products/rd9_upgrade.html

STATUS

This problem occurs when you use Microsoft Office version 2001 and Connectix Corporation's RAM Doubler version 9.0.

MORE INFORMATION

For additional information about issues that may occur with RAM Doubler 9.0 installed, click the article number below to view the article in the Microsoft Knowledge Base:

272803 WD2001: Error Message: "Illegal Instruction at 0012FA8C" When You Try to Open External Data Source, Reformat, or Print

For information about how to contact Connectix Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:12/3/2003
Keywords:kbbug kbnofix KB272804
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