Encarta 2001: Program Does Not Respond When You Click Web Links (272539)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 2001
This article was previously published under Q272539

SYMPTOMS

When you click a Web link on the Microsoft Encarta 2001 Encyclopedia Home Page, the program may not respond, and your computer may not attempt to connect to the Internet.

CAUSE

This behavior can occur if Encarta 2001 Encyclopedia is not configured to ask you for confirmation before you connect to the Internet.

RESOLUTION

To resolve this issue, configure Encarta 2001 Encyclopedia to ask you for confirmation before you connect to the Internet:
  1. Start Encarta Encyclopedia.
  2. On the Options menu, click Settings.
  3. Click to select the Ask me for confirmation before connecting to the Internet check box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:kbenv kbnetwork kbprb KB272539
©2003 Microsoft Corporation. All rights reserved.