PIP: Graphics in Project Are Not Printed to Epson Stylus Color ESC/P2 Printer (272474)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
This article was previously published under Q272474

SYMPTOMS

When you use the programs listed at the beginning of this article, some graphics in your project (such as bitmaps or GIF or JPEG images) may not be printed to an Epson Stylus Color ESC/P2 printer.

This symptom occurs most often if you rotate or flip the graphic.

RESOLUTION

To work around this issue, convert the graphic to the Windows Metafile format, and then reinsert the graphic into your project.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

You may be able to resolve this issue by obtaining and installing the latest printer driver for your printer.

For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

To check the version of the printer driver that you are using:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the printer icon that you want, and then click Properties.
  3. On the General or the Test tab, click Print Test Page.
  4. Note the version of the printer driver on the test page.

REFERENCES

128345 Troubleshooting Printing Problems in Windows 95/98

156245 FAQ: Supported Graphic File Formats

Modification Type:MajorLast Reviewed:10/8/2006
Keywords:kb3rdparty kbprb kbprint KB272474
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