ENTX: How to Set up an IMAP E-mail Account in Entourage (272325)

MORE INFORMATION

The article assumes that you have an active account with an Internet Service Provider (ISP) or enterprise network and that you have established connectivity to the provider or network.

How to Configure an IMAP Account

For information about how to configure a new IMAP account, view the following sections.

Basic E-mail Configuration for Entourage 2001

1. On the Tools menu, click Accounts.
2. On the Mail tab, click New.
3. In the Account Setup Assistant box, type your name. This is the name that users see when they receive messages from you. Click the arrow to advance to the next screen.
4. In the Internet Mail Address box, type the e-mail address that is provided by your ISP, and then click the arrow to advance to the next screen.
5. In the E-mail Server Names dialog box, click the My Incoming Mail Server box, and then click IMAP.
6. In the Incoming Mail box, type the server names or addresses for the IMAP server.
7. In the Outgoing Mail box, type the Simple Mail Transport Protocol (SMTP) server, and then click the arrow to advance to the next screen.
   
   For more information about either your IMAP or SMTP server name, contact your ISP or administrator.
8. In the Account ID box, type the account identification that is provided by your ISP or administrator. This account identification can be the part of your e-mail address before the at (@) sign.
9. In the Password box, type the password that is provided by your ISP or administrator. The Save Password option is automatically selected. If you want a to be prompted for a password when you check messages, click to clear the Save Password check box, and then click the arrow to advance to the next screen.
10. In the Account Name box, type a descriptive name for the account. This is a display name, and is not an item provided by your ISP or administrator.
11. Click Finish.

Basic E-mail Configuration for Entourage X

1. On the Tools menu, click Accounts.
2. On the Mail tab, click New.
3. In the Account Setup Assistant box, type your name. This is the name that users see when they receive messages from you. Click the arrow to advance to the next screen.
4. In the Your E-mail Address box, type the e-mail address that is provided by your ISP, and then click the arrow to advance to the next screen.
5. In the Mail Servers dialog box, click IMAP from the My Incoming Mail Server list.
6. In the Incoming mail Server box, type the server name or address for the IMAP server.
7. In the Outgoing Mail box, type the Simple Mail Transport Protocol (SMTP) server address, and then click the arrow to advance to the next screen.
   
   For more information about either your IMAP or SMTP server name, contact your ISP or administrator.
8. In the Account ID box, type the account identification that is provided by your ISP or administrator. This account identification can be the part of your e-mail address before the at (@) sign.
9. In the Password box, type the password that is provided by your ISP or administrator. The Save Password option is automatically selected. If you want a to be prompted for a password when you check messages, click to clear the Save Password check box, and then click the arrow to advance to the next screen.
10. In the Account Name box, type a descriptive name for the account. This is a display name, and is not an item provided by your ISP or administrator.
11. Click Finish.

Additional Configuration Options

IMPORTANT: This section contains advances options that you should use only if you are instructed to do so by your ISP.

Entourage provides many extend configuration options for the IMAP e-mail account. To access these options, and then click Accounts on the Tools menu. Click the account that you created in the "Basic E-mail Configuration" section, and then click Edit.

An extended configuration option is the Include this Account in My Send & Receive Schedule option. This option ensures that messages are delivered when you click Send & Receive.

NOTE: You can access the following items on the Account Settings tab of the Edit Account dialog box.

In the Receiving Mail dialog box, click Click here for advanced receiving options. The information that you need to configure the option is provided by your ISP. Click one of the following items:

• This IMAP service requires a Secure Connection (SSL)

  -or-

• Override Default Port (default is port 143)

  -or-

• Always Use Secure Password

In the Sending Mail dialog box, click Click here for advanced sending options. The information that you need to configure the option is provided by your ISP. Click one of the following items:

• SMTP service requires secure connection (SSL)

  -or-

• Override default SMTP port (default port is 25)

  -or-

• SMTP server requires authentication

  -or-

• Domain for unqualified addresses

Click Show Balloons on the Help menu for extended help topics for these items, and then place the cursor over the item.

Account Options

For more account options, click the Options tab. The following additional options are available for both message management and convenience.

Message Options

• Default Signature - the signature that is applied to all messages.
• Additional Headers - inserts additional header options, for example the Reply-to option.

Server Options

• Download Complete Messages in Inbox - receives the entire message content instead of only the headers.
• Partially Receive Messages - a size of over 20 kilobyte (kb) is the default.
• Root Folder - inserts the path to the root mailbox on the server that contains all of your mail folders.
• Live Sync (stay connected with server) - maintains the connection to the server. Additional options to maintain your connection to the server include:
  • Only Connect to Inbox
  • Connect Immediately on Launch
  • Disconnect from Server - after a specified time, the default is nine minutes
  
  
• Check for Unread Messages in Subscribed Folders - allows you to download any messages that are on the server.

Advanced IMAP Features

For advanced configuration options, click the Advanced tab in the Edit Account dialog box. The following advanced options are available:

In the Special Folders dialog box, the Store Special Folders on IMAP Server option has the following two options:

• Sent Items Path
• Drafts Path

In the Delete Model dialog box, you can configure the following options to delete messages:

• Mark Messages as Deleted - other options in this section are the Purge deleted IMAP messages when leaving IMAP folders option and the Purge messages from IMAP folders on Quit option.
• Move Messages to the "Deleted Items" Folder - includes the Deleted Items Path option, the Delete All Messages option or the Delete Messages Older than a specified time option (the default is five days).