PIP: Gap Appears When You Print a Three Page Landscape Banner (272284)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q272284

SYMPTOMS

When you use one of the programs listed at the beginning of this article to print a three page landscape banner with a Shaped Text item that spans all three pages, a small gap may appear at the beginning of pages two and three.

As a result, the end of page two may be printed on an extra sheet.

CAUSE

The issue can occur if both of the following conditions are true:
  • You print the banner to an Epson Stylus 400 printer.
  • The printer driver for your printer is outdated.

RESOLUTION

To resolve this issue, contact Epson to inquire about how to obtain and install the latest printer driver for your printer.

For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To work around this issue, use Partial Printing to print pages two and three individually.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

To check the version of the printer driver that is installed on your computer:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click your printer icon, and then click Properties.
  3. On the General or the Test tab, click Print Test Page.
The version of the printer driver is printed on the test page.

128345 Troubleshooting Printing Problems in Windows 95/98

Modification Type:MajorLast Reviewed:8/15/2006
Keywords:kbfix kbprb KB272284
©2004 Microsoft Corporation. All rights reserved.