PIP: Transparent GIF Images Are Not Printed Correctly on HP DeskJet 600 and 900 Series Printers (272201)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q272201

SYMPTOMS

When you use the programs listed at the beginning of this article to print transparent .gif images on Hewlett-Packard DeskJet 600 and 900 series printers, you may notice dark horizontal streaks or unusual patterns in the printed graphics, and sections of the printed graphics may be blank.

RESOLUTION

You may be able to resolve this issue by contacting Hewlett-Packard to inquire about how to obtain and install the latest printer driver for your printer.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To check the version of the printer driver that you are using, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the printer icon for your printer, and then click Properties.
  3. On the General or the Test tab, click Print Test Page.
  4. Note the version of the printer driver on the test page.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kbprb kbprint KB272201
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