PIP: Colors Are Not Printed Correctly with a Lexmark 5700 or 7000 Printer (272199)
The information in this article applies to:
- Microsoft Greetings 2001
- Microsoft Greetings 2002 1.0
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Express 2002 1.0
- Microsoft Picture It! Photo 2001
- Microsoft Picture It! Photo 2002 1.0
- Microsoft Picture It! Photo Premium 2001
- Microsoft Picture It! Photo Premium 2002, version 1.0
- Microsoft Picture It! Publishing 2001 Silver
- Microsoft Picture It! Publishing 2001 Gold
- Microsoft Picture It! Publishing 2002, Gold, version 1.0
- Microsoft Picture It! Publishing 2001 Platinum
- Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q272199 SYMPTOMS When you use one of the programs listed at the beginning of
this article to print to a Lexmark 5700 or a Lexmark 7000 printer, certain
printed projects may contain incorrect coloring around text boxes.
CAUSE This behavior can occur if the printer driver for your
printer is outdated.
NOTE: This behavior is known to occur when you use the Lexmark
5700/7000 printer driver version 1.0.1.3 or earlier. RESOLUTION To resolve this issue, contact the printer manufacturer to
inquire about how to obtain and install the latest printer driver for your
printer. For information about how to
contact Lexmark, click the appropriate article number in the following list to
view the article in the Microsoft Knowledge Base: 65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z To check the version of the printer driver that is
installed on your computer:
- Click Start, point to Settings, and then click Printers.
- Right-click your printer icon, and then click Properties.
- On the General or the Test tab, click Print Test Page.
- Note the version of the printer driver that is printed on
the test page.
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact
information. The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 8/15/2006 |
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| Keywords: | kb3rdparty kbenv kbHardware kbprb kbprint KB272199 |
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