XADM: Error Message Occurs When You Try to View the Organization Forms Library (272187)

SYMPTOMS

When you click Forms Administrator on the Tools menu in the Microsoft Exchange Server Administrator program to view the Organization Forms Library, you may receive the following error message:

One or more forms in the form library could not be loaded. The contents of this public folder are currently unavailable. Either the Microsoft Exchange Server computer servicing this public folder is down or the public folder has not been replicated to this site. See your administrator.

When you click OK, the Forms Administrator tool is displayed.

In addition, when you try to view the properties of an Organization Forms Library in EFORMS REGISTRY in the Public Folder hierarchy, you may receive the following error message:

The contents of this public folder are currently unavailable. Either the MS Exchange computer servicing this public folder is down or the public folder has not been replicated to this site. See your administrator.
Microsoft Exchange Server Information Store
ID no: 80004005-0507-00000000

CAUSE

This issue can occur in the following scenario:

The organization is using decentralized administration between sites (different administrators with no trusts).
There are multiple Organization Forms Libraries of either the same language or multiple languages throughout the organization.
Local replica is not available in the site.
Public Folder affinity is not being used.

A list of Organization Forms Libraries may be displayed in the Public Folder hierarchy in System Folders/EFORMS REGISTRY, but you cannot view the Organization Forms libraries in Forms Administrator.

WORKAROUND

To resolve this issue, use a centralized site to manage an Organization Forms Library for each language that is used (one library for each language in the organization). Also, use either of the following methods in the organization:

Replicate each Organization Forms Library (one library for each language for each organization) in EFORMS REGISTRY to at least one Public Folder server in each site in the organization.

-or-
Configure Public Folder affinity to each site in the organization, and ensure that at least a one-way trust is configured.For additional information about Public Folder affinity and multiple domains, click the article number below to view the article in the Microsoft Knowledge Base:
229565 XADM: Public Folder Affinity and Multiple Domains

When you complete either of these methods, multiple copies of the Organization Forms Library of the same language are not created in the organization.

NOTE: It is recommended that you carefully plan how you want to replicate the Organization Forms Library to each site. You must consider how the client computer uses the Organization Forms Library.

MORE INFORMATION

For additional information about how to use the Organization Forms Library, click the article number below to view the article in the Microsoft Knowledge Base:

253526 XADM: Organizational Forms Library and Different Languages