Microsoft Reader: Cannot Read Text with ATI Rage Turbo Installed (272169)


The information in this article applies to:

  • Microsoft Reader 1.5
  • Microsoft Reader version 2.0
This article was previously published under Q272169

SYMPTOMS

When you use Microsoft Reader, version 1.5, you may be unable to read sections of text.

CAUSE

This behavior can occur if an ATI Rage Pro Turbo video adapter is installed on your computer and either one of the following conditions are true:
  • Microsoft Windows is configured to use a 1024 x 768 screen resolution with 16-bit color.
  • The video driver is outdated.

RESOLUTION

To resolve this issue, follow these methods in the order in which they are presented.

Reduce the Windows Screen Resolution and Color Depth

To reduce the Windows screen resolution and color depth:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. Move the Display Area slider to 800 x 600 or lower.
  5. In the Color Palette box, click High Color (16-bit) or lower.
  6. Click OK. If you are prompted to restart the computer, do so.
If the issue continues to occur, proceed to the next method.

Install the Latest Version of Your Video Driver

Contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To determine the manufacturer and the model of the video adapter that is installed in your computer:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Device Manager tab.
  4. Click the plus sign (+) next to Display adapters to expand the branch.
  5. Under the Display Adapters branch, note the manufacturer and the model of your video adapter, and then click OK.
  6. Close Control Panel.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Reader, version 1.5.
Modification Type:MajorLast Reviewed:2/25/2003
Keywords:KB272169
©2002 Microsoft Corporation. All rights reserved.