PIP: How to Troubleshoot Installation Problems on Windows NT 4.0 or Windows 2000 (272154)

MORE INFORMATION

Problems that you may encounter when you attempt to install any of the programs listed at the beginning of this article typically have one or more of the following causes:

• The installation of DCOM was not successfully completed.
• The installation of MDAC was not successfully completed.
• The installation of Microsoft Internet Explorer was not successfully completed.

NOTE: When you install the programs listed at the beginning of this article, the latest Service Packs for Windows NT 4.0 and Windows 2000 must be installed. Both DCOM and MDAC are components of the Windows NT 4.0 and Windows 2000 operating system, and must be updated with the Service Packs.

For additional information about how to obtain the latest Service Pack for your operating system, click the article numbers below to view the articles in the Microsoft Knowledge Base: To resolve problems that may occur when you install the programs listed at the beginning of this article, use the following methods in the order in which they are presented.

Uninstall the Program

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click the program that you want to uninstall, and then click Add/Remove.
4. Follow the instructions on the screen to uninstall the program.
5. Click OK, and then close Control Panel.

Remove Program Folders and Registry Keys

Download and run the Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys appropriate to your version of Windows.

IMPORTANT: If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

1. Right-click Start, and then click Explore.
2. Click to expand the Program Files folder.
3. Click to expand the WorksBkUp folder.
4. Click to select the Works Shared folder.
5. On the Edit menu, click Copy.
6. Click to expand the Common Files folder.
7. Click to select the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Close Windows Explorer.

Windows Millennium Edition, Windows 95, Windows 98

The following file is available for download from the Microsoft Download Center:
Windows 2000

The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

End Processes to Free System Resources

To end processes in Windows NT 4.0 or Windows 2000, follow these steps:

1. Right-click the taskbar, and then click Task Manager.
2. Click the Processes tab.
3. Click a process under Image Name, and then click End Process.
   
   NOTE: Do not end the following processes:

   System Idle Process
   System
   smss.exe
   winlogon.exe
   csrss.exe
   services.exe
   isass.exe
   taskmgr.exe
   regsvc.exe
   mstask.exe
   explorer.exe
   

4. On the File menu, click Exit Task Manager.

NOTE: Any process that you end is automatically restarted when you restart the computer.

Install Microsoft Internet Explorer

To install Internet Explorer 5.5:

1. Insert the installation CD-ROM for the program that you want to install into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Setup from starting automatically.
2. Double click the My Computer icon on the desktop.
3. Right-click the CD-ROM or DVD-ROM drive icon, and then click Explore.
4. Double-click the Pip folder.
5. Double-click the Redist folder.
6. Double-click the Ie5 folder.
7. Double-click the Ie5Setup.exe file.
8. Follow the instructions on the screen to install Internet Explorer 5.5.

NOTE: If the computer restarts after you install Internet Explorer 5.5, repeat the steps in the "End Processes to Free System" method before you reinstall the program.

Reinstall the Program

Insert the installation CD-ROM for the program that you want to install into the CD-ROM or DVD-ROM drive, and then follow the instructions on the screen to reinstall the program.

IMPORTANT: If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

1. Right-click Start, and then click Explore.
2. Expand the Program Files folder.
3. Expand the WorksBkUp folder.
4. Click to select the Works Shared folder.
5. On the Edit menu, click Copy.
6. Expand the Common Files folder.
7. Select the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Close Windows Explorer.