Computer Hangs After You Install USB ADSL Modem (272139)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you try to restart your computer after you install the Efficient Networks Speedstream 4060 Universal Serial Bus (USB) Asymmetric Digital Subscriber Line (ADSL) modem, your computer may stop responding (hang), or you may receive a "Windows Protection Error" error message.

RESOLUTION

To resolve this issue, contact the manufacturer or provider of your ADSL modem to inquire about the availability of a fix for this issue.

For information about how to contact the manufacturer or provider of the ADSL modem, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information about 'Windows Protection Error' error messages, click the article number below to view the article in the Microsoft Knowledge Base:

149962 How to Troubleshoot Windows Protection Error Messages