PIP: Problems Scanning with a Visioneer OneTouch 5300 USB Scanner on Windows Millennium Edition (272109)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q272109

SYMPTOMS

If you use a Visioneer OneTouch 5300 Universal Serial Bus (USB) scanner with one of the programs that are listed at the beginning of this article on a Microsoft Windows Millennium Edition-based computer, the scanner software may not function properly.

RESOLUTION

If you are using the software that is supplied with the scanner, click the Preview button before you click the Scan button.

To resolve this issue, contact the scanner manufacturer to inquire about how to obtain and install updated drivers for this scanner. These drivers may eliminate the need to always preview before you scan.

For information about how to contact Visioneer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kb3rdparty kbenv kbprb KB272109
©2004 Microsoft Corporation. All rights reserved.