PIP: Cannot Download Images from the Kodak DC240 Zoom Camera (272103)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing Platinum 2002 1.0
  • Microsoft Picture It! Publishing 2001 Silver
This article was previously published under Q272103

SYMPTOMS

When you attempt to download photos from a Kodak DC240 Zoom camera into one of the Microsoft programs listed at the beginning of this article, you receive the following message:
Transferring photo 1 of 1...
After a short time, you receive the following message
Incorrect Function
and the photos are not downloaded.

CAUSE

This behavior occurs because Kodak DC240 Zoom camera drivers are not fully compatible with the Microsoft programs listed at the beginning of this article.

RESOLUTION

To resolve this issue, contact the camera manufacturer to inquire about how to obtain and install updated TWAIN drivers.

For information about how to contact Kodak, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kb3rdparty kberrmsg kbnofix kbprb KB272103
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