Picture It!: How to troubleshoot CD-ROM issues (272094)


The information in this article applies to:

  • Microsoft Digital Image Suite 10
  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Suite 9
  • Microsoft Digital Image Pro 10
  • Microsoft Greetings 2002 1.0
  • Microsoft Greetings 2001
  • Microsoft Greetings 2000
  • Microsoft Home Publishing 2000
  • Microsoft Picture It! 2000
  • Microsoft Picture It! Digital Image Pro version 7
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Express 2000
  • Microsoft Picture It! Express 9
  • Microsoft Picture It! Express 10
  • Microsoft Picture It! Photo version 7
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium version 7
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo Premium 10
  • Microsoft Picture It! Photo Premium 9
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing Platinum 2002 1.0
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Digital Image Standard Edition 2006
  • Microsoft Digital Image Starter Edition 2006
  • Microsoft Digital Image Suite 2006
This article was previously published under Q272094

SUMMARY

This article describes how to troubleshoot CD-ROM issues in the programs listed in the "Applies To" section.

Note The programs listed in the "Applies To" section use many multimedia files, such as graphics, sound bytes, video clips and other types of artwork, that are contained on the CD-ROM.

You may receive an error message that is similar to one of the following:
A required file kerndl32.dll was not found
Note KernDl32.dll is spelled correctly... there is a 'd' in this file name. This does not apply to Picture It! 2003.
Application name is not a valid win32 application.
A device attached to the system is not functioning.
A required file kernl32.dll was not found.
Not enough memory to run this application.
Cannot find the file(s) needed to start this application.
Error Reading From File [Installer Error 1305]
Unable to find Setup.exe
CDR-101
Unable to read drive drive letter:
Insufficient Memory

MORE INFORMATION

To troubleshoot CD-ROM issues in the programs listed in the "Applies To" section, use the following methods in the order that they appear.

Insert the CD-ROM into the CD-ROM Drive

To gain access to multimedia files for your projects, insert a program CD-ROM into the CD-ROM drive while you are running the program. The program prompts you to change the CD-ROM if the content that you want to use is located on a different CD-ROM.

Verify That the CD-ROM Drive Is Configured Correctly

If you experience a CD-ROM read problem, verify that the CD-ROM drive is configured correctly:
  1. Insert a working CD-ROM into the CD-ROM drive to verify that the CD-ROM drive works.

    If other CD-ROMs work in your CD-ROM drive, continue to the next method.

    If other CD-ROMs do not work in your CD-ROM drive, continue to the next step.
  2. Right-click the My Computer icon on the Microsoft Windows desktop, and then click Properties.
  3. In Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium (Me), click the Device Manager tab.

    In Microsoft Windows 2000, click the Hardware tab, and then click Device Manager.
  4. Look for your CD-ROM drive in the list of devices. If the CD-ROM device is displayed with an exclamation point next to it, the CD-ROM drive may not be configured correctly.

    Contact your hardware manufacturer to inquire about how to configure your CD-ROM drive correctly.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Clean the CD-ROM

Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth, which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.

Test the Disk in another CD-ROM Player

Try the CD-ROM disk in another CD-ROM player. If the CD-ROM works, then the problem may be with the original CD-ROM player not properly reading the CD-ROM disk. Contact your computer or CD-ROM manufacturer for help with this issue.

If the CD-ROM does not work on another computer then the CD-ROM may be damaged and need replacing. Contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. If the issue continues to occur, continue to the next method.

Display All Files in Windows Explorer

To display all of the files on the CD-ROM in Windows Explorer:
  1. Insert the CD-ROM into the CD-ROM drive.
  2. In Windows 95 or Windows 98, click Start, point to Programs, and then click Windows Explorer.

    In Windows Me or Windows 2000, click Start, point to Programs, point to Accessories, and then click Windows Explorer.
  3. Click the plus sign (+) next to the CD-ROM drive that contains the CD-ROM.
  4. Copy the Autorun.exe file from the CD-ROM to your hard disk.
If you cannot see the Autorun.exe file on the CD-ROM or if you cannot copy the file to the hard disk, you may not be using the latest version of the CD-ROM driver for your CD-ROM drive.

Contact your hardware manufacturer to inquire about how to download and install the latest CD-ROM driver for your CD-ROM drive.

Run Xcopy to Verify the CD-ROM or DVD-ROM Drive

  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3. Type the following, and then press ENTER, where drive is the letter of your CD-ROM or DVD-ROM drive:

    xcopy drive :\*.* /s > c:\test1

If the XCopy process is not successful, your CD-ROM or DVD-ROM disc is damaged, so your CD-ROM or DVD-ROM drive cannot read it.

Use Standard CD-ROM Troubleshooting Steps

For additional information about how to troubleshoot CD-ROM read errors, click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to troubleshoot CD-ROM or DVD-ROM read issues

For additional information, click the following article number about how to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD Discs to view the article about how to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD Discs in the Microsoft Knowledge Base:

321641 How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs

Modification Type:MinorLast Reviewed:9/28/2005
Keywords:kb3rdparty kbenv kbHardware kbhowto KB272094
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