NFS Attributes Tab in Explorer May Enter an Endless Error Message Loop (271915)


The information in this article applies to:

  • Microsoft Windows 2000 Server
This article was previously published under Q271915

SYMPTOMS

When you try to view the file attributes of an NFS-shared file from a Windows 2000-based NFS client, you may enter into a loop where an error message dialog box is continuously displayed. Each time you click the OK button to dismiss the error message dialog box, the error message dialog box reappears, and the only way to resolve this behavior is to use Task Manager to quit Explorer. The error message dialog box contains the following error message:
Retrieve NFS Properties on a mount point of file.

CAUSE

This problem can occur if there was a logic error that did not correctly handle UID or GID values that are negative.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version       Size     File name     Platform
   -----------------------------------------------------------------
   09/28/2000  12:00p  5.2000.328.6  113,664  Nfscprop.dll  x86

WORKAROUND

To work around this problem, set up all users so that no one is mapped to anonymous (-1, -2).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbQFE kbui KB271915
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