PIP: How to Troubleshoot Installation Problems on Windows 95/98/Millennium Edition (271850)

MORE INFORMATION

To resolve problems that may occur when you install the programs listed at the beginning of this article, use the following methods in the order in which they are presented.

Uninstall the Program

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click the program that you want to uninstall, and then click Add/Remove.
4. Follow the instructions on the screen to uninstall the program.
5. Click OK, and then close Control Panel.

Remove Program Folders and Registry Keys

Download and run the Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys appropriate to your version of Windows.

Windows Millennium Edition, Windows 95, Windows 98

The following file is available for download from the Microsoft Download Center:
Windows 2000

The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. IMPORTANT: If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

1. Right-click Start, and then click Explore.
2. Click to expand the Program Files folder.
3. Click to expand the WorksBkUp folder.
4. Click to select the Works Shared folder.
5. On the Edit menu, click Copy.
6. Click to expand the Common Files folder.
7. Click to select the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Close Windows Explorer.

Clean Boot the Computer

To clean boot the computer, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows Millennium Edition

For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

Microsoft Windows 98

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   
   
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process Win.ini File
   • Load Startup Group Items
4. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base: NOTE: To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility.

Microsoft Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
3. Disable any anti-virus or disk tool programs that are installed on the computer.
   
   For information about how to disable these programs, see the printed or online documentation for the program.
4. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task.
   
   If you receive a message stating that the program is busy or not responding, click End Task again.
   
   Repeat this step to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base: NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Download and Install the Windows Libraries Update

To download the Windows Libraries Update (Speu.exe): NOTE: If you are running Windows Millennium Edition (ME), skip to the "Reinstall the Program" section.

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads

2. In the Search using box, click Keyword Search.
3. In the Operating System box, click the version of Microsoft Windows that you are using.
4. In the Keywords box, type microsoft libraries update, and then click Find It!
5. In the list of found download files, click the Microsoft Libraries Update link.
6. On the Microsoft Libraries Update page, click Next.
7. On the Microsoft Libraries Update: License Agreement page, click Next.
8. Click Save this program to disk, and then click OK.
9. In the Save in box, click Desktop, and then click Save.

To install the Windows Library Update:

1. Start your computer in Safe Mode.
2. Double-click the Speu.exe file on the Windows desktop.
3. Follow the instructions on the screen to install the Windows Libraries Update.
4. When you are prompted to restart the computer, click Yes.

For additional information about how to start your computer in Safe mode, click the article number below to view the article in the Microsoft Knowledge Base:

Download and Install the DCOM 98 Update

NOTE: If you are using a Windows Millennium Edition-based computer, proceed to the next troubleshooting method.

To download and install the DCOM update, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads

2. In the Search using box, click Keyword Search.
3. In the Operating System box, click Windows 98.
4. In the Keywords box, type dcom, and then click Find It!
5. In the list of found files, click the DCOM98 for Windows 98 link.
6. Under Download Now, click the DCOM98 for Windows 98 link.
7. Click Save this program to disk, and then click OK.
8. In the Save in box, click Desktop, and then click Save.
9. Start your computer in Safe Mode.
10. Double-click the DCOM98 for Windows 98 icon on the desktop.
11. Follow the instructions on the screen to install DCOM98 for Windows 98.

Microsoft Windows 95

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads

2. In the Search using box, click Keyword Search.
3. In the Operating System box, click Windows 95.
4. In the Keywords box, type dcom, and then click Find It!
5. In the list of found files, click the DCOM95 for Windows 95 link.
6. Under Download Now, click the DCOM95 for Windows 95 link.
7. Click Save this program to disk, and then click OK.
8. In the Save in box, click Desktop, and then click Save.
9. Start your computer in Safe Mode.
10. Double-click the DCOM95 for Windows 95 icon on the desktop.
11. Follow the instructions on the screen to install DCOM95 for Windows 95.

Download and install the MDAC 2.5 Update

To download the MDAC 2.5 update (Mdac_Typ.exe):

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads

2. In the Search using box, click Keyword Search.
3. In the Operating System box, click the version of Microsoft Windows that you are using.
4. In the Keywords box, type mdac, and then click Find It!
5. In the list of found files, click the Microsoft Data Access Components link.
6. Under Download Now, click the MDAC_TYP.EXE - 7,857 Kb link.
7. Click Save this program to disk, and then click OK.
8. In the Save in box, click Desktop, and then click Save.

To install the MDAC 2.5 update:

1. Start your computer in Safe Mode.
2. Double click the Mdac_typ.exe file on the Windows desktop.
3. Follow the instructions on the screen to install the MDAC 2.5 update.
4. When you are prompted to restart the computer, click Yes.

For additional information about how to start your computer in Safe mode, click the article number below to view the article in the Microsoft Knowledge Base: NOTE: You may receive the following error message after you restart the computer: For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

Install Microsoft Internet Explorer

To install Internet Explorer 5.5:

1. Insert the installation CD-ROM for the program that you want to install into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Setup from starting automatically.
2. Double click the My Computer icon on the desktop.
3. Right-click the CD-ROM or DVD-ROM drive icon, and then click Explore.
4. Double-click the Pip folder.
5. Double-click the Redist folder.
6. Double-click the Ie5 folder.
7. Double-click the Ie5Setup.exe file.
8. Follow the instructions on the screen to install Internet Explorer 5.5.

Reinstall the Program

Insert the installation CD-ROM for the program that you want to install into the CD-ROM or DVD-ROM drive, and then follow the instructions on the screen to reinstall the program.

IMPORTANT: If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

1. Right-click Start, and then click Explore.
2. Expand the Program Files folder.
3. Expand the WorksBkUp folder.
4. Click to select the Works Shared folder.
5. On the Edit menu, click Copy.
6. Expand the Common Files folder.
7. Select the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Close Windows Explorer.