SBS: Computers Missing from List in the Manage Computers Directory of the SBS Console (271849)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q271849

SYMPTOMS

When trying to manage computers that were previously set up in the Small Business Server (SBS) Console, located in the More Tasks and Manage Computers directory of the SBS Console menu, the list of computers installed on the SBS Console is empty.

CAUSE

One or more SBS Console-installed resource components, in the form of directories and files, is missing, corrupt, or has incorrect permissions set. These components can be found under the parent directory, C:\SmallBusiness, and include directories that are named with the client computer name. The computer folder also contains a file named MachineArchitecture that is vital in order for the computer to be displayed in the SBS Console. If the permissions on a parent directory are set incorrectly, the SBS Console may not be able to create the computer folder, and its files.

RESOLUTION

For each of the resources listed in the "More Information" section of this article, confirm their existence, verify their permissions, and then make sure that they are set to the system defaults.

MORE INFORMATION

Refer to the following list for the default permissions of the resources. They are organized according to the directory in which they reside.

Default Permissions

SmallBusiness

   Administrators     Full Control
   CREATOR OWNER      Full Control
   Domain Admins      Full Control
   Server Operators   Change (RWXD)(RWXD)
   SYSTEM             Full Control

Clients

   Administrators     Full Control
   CREATOR OWNER      Full Control
   Domain Admins      Full Control
   Domain Users       Read (RX)(RX)
   Server Operators   Change (RWXD)(RWXD)
   SYSTEM             Full Control
This directory is also shared with the share name of Clients, and the group Everyone has Full Control on the share.

Response

   Administrators     Full Control
   CREATOR OWNER      Full Control 
   Domain Admins      Full Control
   Domain Users       Full Control
   Server Operators   Change (RWXD)(RWXD)
   SYSTEM             Full Control

Computer Folders

   Administrators     Full Control
   CREATOR OWNER      Full Control
   Domain Admins      Full Control
   Domain Users       Full Control
   Server Operators   Change (RWXD)(RWXD)
   SYSTEM             Full Control
The MachineArchitecture file appears to contain text that identifies the operating system of the computer.
  • For Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 98 Second Edition, this file contains "4db."
  • For Microsoft Windows NT, this file contains "4dc."
It has been observed that if either the computer folder, or the MachineArchitecture file is missing from the computer folder, or if the group Everyone - No Access has been added to the resources (Computer Folders or SmallBusiness), the computer will be missing from the list.

REFERENCES

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

189848 Computers Disappear from Manage Computer Wizard in SBS

241966 Default Permissions for Installation of SBS 4.5

Modification Type:MinorLast Reviewed:1/18/2006
Keywords:kbenv kbinfo KB271849
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