Error Message Occurs When You Synchronize Windows CE Device (271833)


The information in this article applies to:

  • Microsoft ActiveSync 3.0, when used with:
    • the operating system: Microsoft Windows 95
  • Microsoft ActiveSync 3.1, when used with:
    • the operating system: Microsoft Windows 95
  • Microsoft Outlook 97
  • Microsoft ActiveSync 3.6
  • Microsoft Windows Powered Pocket PC 2003
  • Microsoft Windows Powered Pocket PC 2002
  • Microsoft Windows Powered Pocket PC 2000
This article was previously published under Q271833

SYMPTOMS

When you attempt to synchronize your Windows CE (HP Jornada 680) device, you may receive the following error message:
MAPI spooler cannot be started. Close and then restart all mail-enabled applications. MAPI 1.0 (000004C7)

CAUSE

This issue may occur if you installed Symantec Norton AntiVirus software when mail programs were open. When Norton AntiVirus is installed in this way, it removes the file extension from the MAPI spooler Mapisp32.exe file.

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, point to Find, and then click Files or Folders.
  2. Type Mapisp32 in the Named box, and then click Find Now.
  3. Rename the file Mapisp32.exe, and then copy the renamed file to the Windows\System folder.
For more information about how to use Windows Explorer in Windows 95 to rename a file, follow these steps:
  1. Click Start, click Help, and then click the Index tab.
  2. Type renaming, double-click Files, and then click Changing the name of a file or folder.
For more information about how to use Windows Explorer in Windows 95 to copy or move files, follow these steps:
  1. Click Start, click Help, and then click the Index tab.
  2. Type copying or moving, and then double-click Files or Folders.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kberrmsg kbprb kbSCRAPKeep KB271833
©2004 Microsoft Corporation. All rights reserved.