XADM: Cannot Reinstall Network Associates GroupShield Exchange on Exchange Server 5.5 SP2 (271758)

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WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


NOTE To remove GroupShield Exchange, you must first remove the GroupShield clients, and then remove the GroupShield server application.

1. To remove workstations as GroupShield Exchange clients, follow these steps:
   1. Start Registry Editor, and locate and then remove the following registry keys and values:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates Exchange AV Client
      
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions GroupShield Exchange Client Extensions

   2. Start Windows Explorer, and locate and then remove the following files in the client directory:

      Mcscan32.dll
      Scan.dat
      License.dat
      Messages.dat
      Names.dat
      Clean.dat
      Clntinst.exe
      Exchange.drv
      Exgutil.dll
      Mapiscan.dll
      Mbsextn.dll
      Aclcls.dll
      Mfc42.dll
      Msvcrt.dll

   3. Delete the following files from the Windows directory:

      Exchutil.dll
      Exchange.drv

2. To remove the GroupShield Exchange Server application from the Exchange Server computer, follow these steps:WARNING: If you use the raw mode of the Exchange Server Administrator program (admin /r) incorrectly, serious problems may occur that may require you to reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both. Microsoft cannot guarantee that problems that result from using raw mode incorrectly can be solved. Use raw mode at your own risk.
   
   
   1. Start the Microsoft Exchange Server Administrator program in raw mode by typing the following at a command prompt:

      c:\exchsrvr\bin\admin /r

   2. In the Exchange Administrator program, expand the Configuration container, and then select the server from which you want to remove the GroupShield application.
   3. Click the Network Associates Anti-Virus object, and then in the Edit menu click Delete Raw Object.
   4. Expand the Addins container, and delete the four Network Associates add-ins that are installed.
   5. Expand the Recipients container and click Network Associates Recipients, and then on the Edit menu, click Delete Raw Object.
   6. On the Tools menu, click Forms Administrator, and in the dialog box that appears, select the folder name Organization(809)uk or Organization(409)usa, and then click Delete.
   7. Start the Exchange mail client, and delete the Quarantine folder.
   8. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.
   9. Double-click Services, and then stop the following services:
      • Network Associates Anti-Virus for Exchange
      • Network Associates On-Line Update Service
      • Network Associates Alert Manager
      
      
   10. Start Windows Registry Editor, and locate and then remove the following registry keys:

       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AVExch32Service
       
       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AVUPDService
       
       NOTE: Do not remove the preceding two keys if you installed a version of Alert Manager with other Network Associates software.
       
       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AlertManager
       
       HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AlertManager
       
       HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\GroupShield Exchange
       
       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates Groupshield Components
       
       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates GroupShield Exchange
       
       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AVExch32.exe
       

   11. Start Windows Explorer, and locate and then remove the following folders, along with their contents:
       
       C:\Program Files\Network Associates\GroupShield Exchange
       
       C:\Exchsrvr\Addins\DSAVSAdm
       
       C:\Exchsrvr\Addins\DSAVUAdm

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For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: