Font Related Issues in Multimedia Products (271725)

RESOLUTION

To resolve these issues, use the following methods, in the order in which they are presented.

After you perform each method, test to see if the issue is resolved. If the issue continues to occur, proceed to the next method.

Reduce the Number of Fonts in the Fonts Folder to 700 or Fewer

To reduce the number of fonts in the Fonts folder:

1. Quit any programs that are running on your computer.
2. Create a new folder on the Microsoft Windows desktop.
   
   To create a new folder, right-click a blank area on the Windows desktop, click New, click Folder, type the name that you want, and then press ENTER.
3. Double-click the new folder to open it.
4. Click Start, click Run, type fonts in the Open box, and then click OK.
5. Right-click a blank area of the taskbar, and then click Tile Windows Horizontally.
   
   NOTE: The Fonts folder window and the window for the folder that you created in step 2 should equally divide your screen.
6. Right-click and drag any font that is 3 kilobytes (KB) or less in size from the Fonts folder to the folder that you created in step 2 of this procedure, and then click Move here. To select multiple fonts, use one of the following methods:
   
   
   • To select consecutive font files, click the first item, press and hold down SHIFT, and then click the last item.
   • To select font files that are not consecutive, press and hold down CTRL, and then click each item.
7. Test to see if the issue is resolved. If the issue continues to occur, repeat step 6, except drag the following fonts from the Fonts folder to the folder that you created in step 2:
   • Monotype Sorts
   • Monotype Sorts 2
   
   
8. Test to see if the issue is resolved. If the issue still occurs, continue to the next step.
9. Note the number of fonts that is displayed in the lower-left corner of the Fonts folder window.
   
   If the Fonts folder contains more than 700 fonts, repeat step 6 to drag additional fonts from the Fonts folder until you reduce the number of fonts in the Fonts folder to 700 or fewer.NOTE: Before you drag additional fonts from the Fonts folder, attempt to determine which fonts your Microsoft multimedia program uses so that you do not move those fonts. To do this:
   
   
   1. Insert the installation CD-ROM for the program into the CD-ROM drive while holding down the SHIFT key to prevent the program from starting automatically.
   2. Click Start, point to Find, and then click Files or Folders.
   3. In the Named box, type *.ttf.
   4. In the Look in box, click your CD-ROM drive, and then click Find Now.
10. Test to see if the issue is resolved. If the issue still occurs, repeat step 6, except drag the fonts that the Microsoft multimedia program uses, and then uninstall and reinstall the program.

Reduce Graphics Hardware Acceleration in Windows

To reduce graphics hardware acceleration in Windows:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart the computer, click Yes.

If this resolves the issue, contact the manufacturer of your video adapter to inquire about how to obtain and install the latest video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: To identify the manufacturer and model of your video adapter:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. In Microsoft Windows 95 or Microsoft Windows 98, click the Device Manager tab.
   
   In Microsoft Windows 2000, click the Hardware tab, and then click Device Manager.
4. Click the plus sign (+) next to Display adapters to expand the branch.
5. Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
6. Close all open windows.