SMS: Clients Ignore Specified Polling Interval for Advertisements (271631)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q271631

SYMPTOMS

Systems Management Server (SMS) 2.0 clients may disregard the specified polling interval for advertisements, and use the default value of 60 minutes. This occurs when you have cleared the Client Cannot Change Agent Settings check box in the Advertised Programs Client Agent properties, and you do not restart the workstation after installing the client software.

CAUSE

When you install the client components, certain registry keys are created and populated with values. The key located at

HKLM\Software\Microsoft\SMS\Client\Configuration\Client Application Launchers\System Offer Data Provider\Next Run

specifies the polling interval for the System Offer Data Provider (ODPSYS) to poll for advertisements. When the key is initially written it is populated with a value that is one hour in the future. The expected behavior is that during the next client refresh cycle (every 23 hours), or after restarting the workstation, this value should be modified to reflect the site- or client-specified polling interval. In instances where you install the SMS client, and you do not restart the workstation, this value is not reset to match the defined interval but continues to use the 60-minute default value.

RESOLUTION

By restarting the workstation, or running Cliutils.exe to force a refresh cycle on the client, this key is reset with the correct value. Clients that are not restarted, or that do not run Cliutils.exe will continue to only poll for advertised programs every 60 minutes, no matter what the interval is set to on the client or site. This problem is more prevalent on a Microsoft Windows 95, or Microsoft Windows 98 client computer that does not require a reboot after installing the client components.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbBug kbprb KB271631
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