Printer Properties Not Set Correctly When Printing from Windows NT 4.0-Based Client to Windows 2000-Based Server (271625)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q271625

SYMPTOMS

If an administrator sets custom printer properties for a tractor-feed printer on a Microsoft Windows 2000-based print server, Windows NT 4.0-based clients that connect to that printer do not use the custom settings (they use only the default settings). If you have administrator privileges on the Windows NT 4.0-based client, the default settings are written back to the print server, overwriting the custom settings that the administrator previously configured.

RESOLUTION

Windows NT

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time    Size      File name     Platform
   -----------------------------------------------------
   01/12/2000   04:27    75,536   Rasddui.dll   Intel
   01/12/2000   04:25   142,608   Rasddui.dll   Alpha

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
    Date        Time     Version    Size       File name
   ------------------------------------------------------
    5/31/2001   03:31p   0.3.0.0    156,432    Unidrv.dll

STATUS

Windows NT

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbprint kbWin2000PreSP2Fix kbWin2000sp3fix KB271625
©2004 Microsoft Corporation. All rights reserved.