Cannot Open the My Faxes Folder by Double-Clicking the Fax Notification Icon (271608)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q271608

SYMPTOMS

When you use the Microsoft Fax service in Windows 2000, if you receive a fax document, the Fax Notification icon is activated in the system tray. However, you cannot open the My Faxes folder by double-clicking this icon.

This problem occurs with the Japanese version of Windows 2000.

CAUSE

This issue occurs because a string has been localized that should not have been localized.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time    Version        Size    File name
   -------------------------------------------------------
   08-21-2000  06:39p  5.0.2195.2103  81,168  Stobject.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000PreSP2Fix KB271608
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