RESOLUTION
To resolve this issue, obtain the latest service pack for
Internet Explorer 6.0. If you are running Internet Explorer 5.5, obtain and
install the following hotfix.
Note You will also need the supported fix for Outlook 2000.
Internet Explorer 6.0
To resolve this problem, obtain the latest
service pack for Internet Explorer 6. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
328548 How to Obtain the Latest Internet Explorer 6 Service Pack
A supported fix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article. Apply it
only to computers that are experiencing this specific problem.
To
resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English-language
version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-----------------------------------------------------------------------
02-27-2002 12:42:50 6.0.2714.2700 2,754,048 bytes Mshtml.dll x86
A version of Mshtml.dll exists for Internet Explorer 5.5 SP1;
however, this is no longer a supported product. The English-language version of
this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-----------------------------------------------------------------------
04-25-2001 12:13:56 5.50.4616.2500 2,746,128 bytes Mshtml.dll x86
Outlook 2000
To resolve this problem, obtain the latest
service pack for Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The English-language version of the package
available for this Microsoft Office 2000 SR-1 fix should have the following
file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
06-26-2001 18:29:00 5.0.2919.6304 2,559,688 bytes Out2ksec.exe
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
----------------------------------------------------------
04-06-2001 19:17:34 9.0.0.5205 5,328,946 bytes Outllib.dll
04-06-2001 19:18:36 9.0.0.5205 1,675,315 bytes Outllibr.dll
For more information about how to download this fix, visit the
following Microsoft Web site: