Offline Servers Are Not Removed from the Service Table (271516)

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256986 Description of the Microsoft Windows Registry

SYMPTOMS

The DeleteNonActiveServers registry entry that is documented in the Microsoft Knowledge Base does not appear to work as described when you use the Microsoft Systems Network Architecture (SNA) Server client for Microsoft Windows NT. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

236578 Offline Servers Should Be Removed from Clients' Service Table

After you restart SnaBase on a client computer, an offline server may still be shown in the list of sponsor servers.

CAUSE

The DeleteNonActiveSponsors registry entry behaves differently on Windows NT clients compared to Microsoft Windows 95 and Microsoft Windows 98 clients. The Windows 95 or Windows 98 client removes a sponsor server entry if a server's SnaBase is not active. However, the Windows NT client only removes the sponsor server entry if the server's name cannot be resolved to a network address during the service startup. If the name of the offline server can be resolved, the entry is not removed.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove references to the offline computer from the WINS, DNS, LMHosts, or Hosts file. The next time the SnaBase service starts up, the sponsor server entry should be removed. The entry can also be removed manually from the client configuration either by opening the client configuration and removing the offline server from the list of sponsor servers or by removing the entry from the registry. The sponsor server information is located at: