OLEXP: Outlook Express Opens a Hyperlink in the Incorrect Browser (271512)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows NT 4.0
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.5 for Windows 98
  • Microsoft Outlook Express 5.5 for Windows 95
  • Microsoft Outlook Express 5.5 for Windows 2000
This article was previously published under Q271512
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you click a hyperlink in an Outlook Express Hypertext Markup Language (HTML) formatted e-mail message, Internet Explorer opens the Web page instead of Netscape Communicator. This problem occurs even though you have set Netscape Communicator as your default browser.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

  1. In Outlook Express, open the HTML formatted message.
  2. On the File menu, click Save As.
  3. In the File name box, type a descriptive name for the message.
  4. In the Save as type box, verify that HTML (*.htm) is selected.
  5. In the Save in box, choose a location in which you want to save the file, and then click Save.
  6. Double-click the .htm file that you just saved.

Method 2

Revert to an earlier version of Internet Explorer by uninstalling Internet Explorer 5.5. For additional information about how to uninstall Internet Explorer and revert to your previous version of Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base:

257234 How to Uninstall Internet Explorer 5.5

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

All message formats are affected in Outlook Express.
Modification Type:MinorLast Reviewed:7/16/2004
Keywords:kbbug kbpending KB271512
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