Dialing Rules Are Not Followed When the Fax Wizard Is Used (271382)

SYMPTOMS

When you type a fax number into the Fax Wizard, the number is not displayed with the dialing rules. However, when Microsoft Fax Service places the call, dialing rules are used when the fax number is dialed.

In addition, when you enter a number into the Fax Wizard using the Address Book, the number is dialed as a local area fax number. In this situation the dialing rules are not followed.

CAUSE

The first issue is expected; dialing rules are followed only when the fax number is dialed.

The second issue is also expected; the Address Book does not distinguish between the 7-digit number and the area code. Therefore, the number looks like a local fax number to the Fax Wizard and it is treated as a local fax number when Fax Service dials the fax number.

RESOLUTION

To resolve the second issue, when you specify a phone number for the FAX service, you can either specify exactly what you want dialed or you can specify the destination in canonical format, in which case the phone number goes through normal translation based on your telephony location.

MORE INFORMATION

The following is an example of how you can type a fax number so that it is dialed correctly when you send a fax. This example assumes that you need to dial "9" to obtain an outside line and "1" to access a long distance number.

9,1,444-555-1234

Because there is no additional field for the area code in the Address Book, you must type the number as one unit in the Fax Number box in either the Business or Home tab of the Address Book Contact Properties dialog box.

For additional information about dialing rules, click the article number below to view the article in the Microsoft Knowledge Base: