SYMPTOMS
When you are using an IBM Rapid Access III keyboard, you may receive the following error message when you resume your computer from a hibernation state:
Hidserv has caused an error in kernel32.dll
Hidserv will now close
If you continue to experience problems, try restarting your computer
After this occurs, the shortcut buttons at the top of the keyboard do not function.
RESOLUTION
Windows Millennium Edition
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------
10/20/2000 05:33p 4.90.3002.0 17,680 Hidserv.exe
NOTE: This fix was originally released with the following time and date stamp:
Date Time Version Size File name
----------------------------------------------------
08/17/2000 06:36p 4.90.3001.0 17,680 Hidserv.exe
The earlier version of the fix was discovered to have additional problems on versions of Windows Millennium Edition (Me) that use a double-byte character set (DCBS). These versions include Japanese and Chinese. The newer version of the fix addresses these additional problems and replaces the original version. If you have applied the earlier version of the fix on non-DCBS versions of Windows Me, you do not need to apply the newer version of the fix (although you can if you want to).
For additional information about the newer version of the Hidserv.exe file and the additional fixes it includes, click the article number below
to view the article in the Microsoft Knowledge Base:
277784 'HIDSERV' Error Message on Suspend When Using an IBM Rapid Access III Keyboard
Windows 2000
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
2/21/2001 03:21p 5.0.2195.3284 46,352 Ism.dll
2/21/2001 03:21p 5.0.2195.3284 46,352 Ism.dll