Error message installing Host Integration Server on Windows 2000 by using Terminal Server (271308)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Host Integration Server 2000
  • Microsoft Host Integration Server 2004
This article was previously published under Q271308

SYMPTOMS

When you run the Host Integration Server Setup.exe program on a computer that is running Windows 2000 with Terminal Services enabled, you may receive the following error message:
A terminal server must be in install mode before you can install a program. When you use Add/Remove Programs in the Control Panel to install a program, this automatically puts a terminal server in install mode.
Note If you install the server or client by running the package installation (for example, HIServer.msi, HIClient.msi, or HIAdmin.msi), this error message does not occur.

CAUSE

This error message can occur under either one of the following circumstances:
  • On a new installation of Windows 2000, you select Application Server Mode, which defaults to execute mode during Terminal Services setup.
  • If you previously upgraded from Microsoft Windows Server 4.0 Terminal Server Edition, Terminal Services will automatically be put into Application Server mode, execute mode.
When you install Host Integration Server (or any application) on a computer that is running Windows 2000 with Terminal Server enabled, Terminal Server must be in global mode (also known as install mode) before you run Setup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

248340 Installing and Using Programs in Windows 2000 Terminal Services

RESOLUTION

Use one of the following methods to resolve this problem:

Method 1

  1. On the Start menu, click Run, type cmd, and then click OK.
  2. Type the following command, and then press ENTER:

    change user /install

  3. Run Setup.exe again and complete the Host Integration Server installation.

Method 2

  1. Open the Add/Remove Programs application by double-clicking the Add/Remove Programs icon in Control Panel or by clicking the link from the pop-up error message.
  2. Click Add New Programs, and then click CD or Floppy.
  3. Locate the Setup.exe file from the Host Integration Server CD, and then click Next. The Microsoft Host Integration Server menu appears and you can continue with your installation.
Note To determine whether the server is in install mode or execute mode, type the following at a command prompt:

change user /query

To return to execute mode, type the following at a command prompt:

change user /execute

Note When a server is restarted, it automatically defaults to execute mode.

STATUS

This behavior is by design.

MORE INFORMATION

For more information about installing SNA Server on Windows NT 4.0 Terminal Server or Windows 2000 Terminal Server, click the following article number to view the article in the Microsoft Knowledge Base:

271283 Install SNA Server or HIS 2000 on Windows Terminal Server

Modification Type:MajorLast Reviewed:4/19/2005
Keywords:kbhowto KB271308 kbAudDeveloper
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