Streets and Trips 2001 Error Message: The IO Operation Has Been Aborted... (271229)

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Clean the CD-ROM

Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.

If the issue continues to occur, proceed to the next method.

Reduce CD-ROM Drive Caching

To reduce CD-ROM drive caching:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab, and then click File System.
4. Click the CD-ROM tab.
5. Move the Supplemental cache size slider all the way to the left (the Small setting).
6. In the Optimize access pattern for box, click No read-ahead.
7. Click OK, and then click Close.
8. When you are prompted to restart the computer, do so.

If the issue continues to occur, proceed to the next method.

Inspect the CD-ROM

Inspect the CD-ROM for visible deformation or scratches. If the disc is damaged, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at the following Microsoft Web site: NOTE: If the CD-ROM was provided with your computer, you need to contact your computer manufacturer to obtain a replacement CD-ROM.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: