Encarta 2001: Web Links Do Not Respond (270999)
The information in this article applies to:
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
- Microsoft Encarta Encyclopedia Standard 2001 for Windows
- Microsoft Encarta Reference Suite 2001
This article was previously published under Q270999 SYMPTOMS
When you use the Microsoft Encarta 2001 products that are listed at
the beginning of this article on a Microsoft Windows 2000-based computer,
nothing may happen when you click on a Web link in the program.
You are not prompted to log on to the Internet if you are not already
connected to the Internet. In addition, you may receive the following
error message in Microsoft Internet Explorer:
Page Cannot Be Displayed
CAUSE
This issue can occur if the following conditions are true:
- You are not logged on to the computer as an Administrator.
- You are not already connected to the Internet.
RESOLUTION
To resolve this issue, connect to the Internet before you click on a Web
link in the Encarta program or log onto the computer as Administrator and
rights and connect to the Internet when you are prompted to do so.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/14/2003 |
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| Keywords: | kbbug kbenv kberrmsg kbpending KB270999 |
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