ELL French & Spanish: User Information Is Not Saved When You Uninstall Language Learning Software (270744)
The information in this article applies to:
- Microsoft Encarta Language Learning French
- Microsoft Encarta Language Learning French Deluxe
- Microsoft Encarta Language Learning Spanish
- Microsoft Encarta Language Learning Spanish Deluxe
This article was previously published under Q270744 SYMPTOMS
When you uninstall the Encarta Language Learning programs listed at the
beginning of this article, you are not prompted to save your user database
file. As a result, the user database file is deleted.
The user database file (UserDB.dat) contains all of the saved information
for a user, such as the user's name and the user's scores.
RESOLUTION
To work around this issue, back up your user database file before you
uninstall the Encarta Language Learning program. You can later copy this
backup file into another installation of the Encarta Language Learning
program.
To back up your user database file to the Microsoft Windows desktop:
- Click Start, and then click Run.
- In the Open box, type the appropriate line for your
Encarta Language Learning program, and then click OK
Encarta Language Learning - French drive:\Program Files\Microsoft
Encarta\Encarta Language Learning French Encarta Language Learning - Spanish drive:\Program Files\Microsoft
Encarta\Encarta Language Learning Spanish - Right-click the UserDB.dat file in the window
that appears.
- Click Copy.
- Close all open windows on the screen.
- Right-click an empty area on the Windows desktop.
- Click Paste.
NOTE: You may want to back up the UserDB.dat file to a location
other then the Windows desktop. Use these steps as a basic guideline when
you back up the UserDB.dat file to an alternate location.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/24/2003 |
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| Keywords: | kbbug kbpending kbsetup KB270744 |
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