XADM: Exchange 2000 Setup Fails with 0XC103798A (270668)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q270668

SYMPTOMS

Exchange 2000 Setup fails with the following error in the Exchange Server Setup Progress Log:
The command
C:\WINNT\System32\WBEM\mofcomp.exe -n:root\cimv2\applications\exchange "C:\WINNT\System32\WBEM\smtpcons.mof"
failed, returning error code 3 (The system cannot find the path specified.). ScCreateProcess (K:\admin\src\libs\exsetup\hiddenw1.cxx:1763)
Error code 0XC103798A (31114): An internal component has failed.
There may be additional errors following this, but this is the first error.

CAUSE

This error occurs if you attempt to upgrade an Exchange 2000 server that is configured to monitor and send e-mail notifications.

WORKAROUND

If Setup fails with this error, perform the following steps to allow Setup to complete successfully:
  1. Cancel Setup.
  2. Stop and then restart the Exchange services on the server that Setup failed on.
  3. Start Exchange System Manager, and locate the following node:

    Tools\Monitoring\Notifications

  4. Turn off all notifications.
  5. Run Setup again.
  6. After Setup has finished successfully, you may enable the notifications again.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

MORE INFORMATION

If a cluster server owns the notifications, it is important to stop and restart the services on the virtual server that owns the notifications. If the node is rebooted instead of manually restarting the virtual services, then the virtual server only fails over to the other node, and Setup will continue to fail.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug kbfix KB270668
©2004 Microsoft Corporation. All rights reserved.