"Error SU0325" When Windows Me Setup Is 10 Percent Complete (270593)

SYMPTOMS

When you run Windows Millennium Edition (Me) Setup, Setup may stop when it is 10 percent complete, and you may receive the following error message:

Error : SU0325, Windows Millennium setup cannot continue

NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

242450 How to Query the Microsoft Knowledge Base Using Keywords

CAUSE

This issue can be caused by a corrupted .cab file that has been copied to the hard disk. This corruption can be caused by a virus or by failing hardware, but is most likely to be caused by a scratched, dirty, or damaged CD-ROM.

RESOLUTION

To resolve this issue, try the following:

Verify that the computer does not have a virus by using the latest antivirus signature files for your antivirus software.
Clean your CD-ROM, copy the files from your CD-ROM to the hard disk, and try to run Setup again. See the following Microsoft Knowledge Base article for steps to copy the files to your hard disk:

259252 How to Copy Files and Programs from a CD-ROM to a Hard Disk
Obtain a replacement CD-ROM.

If none of these suggestions resolve the issue, contact your hardware manufacturer to rule out the possibility of failing hardware.

MORE INFORMATION

The "SU0325" error message when Setup is 10 percent complete can be caused by corrupted .cab files. If this behavior occurs, examine the Setuplog.txt file. The last line of the file may be:

"Cannot copy to computer su0325" "Dummy"

During the File Copy phase of Windows Me Setup, a copy of the Setup media is created while Setup is between 0 and 10 percent complete. Setup copies all of the .cab files from the source media to the C:\Windows\Options\Install folder. Setup then starts replacing files. The source path in the registry points to the C:\Windows\Options\Install folder. If you are upgrading from Microsoft Windows 95 or Microsoft Windows 98, the .cab files are not copied to the C:\Windows\Options\Install folder if you are running Setup from a folder on drive C and you are installing Windows Me on drive C.