Works 6: Portfolio Stops Responding When You Send .rtf File to Blank Document (269984)


The information in this article applies to:

  • Microsoft Works 6
  • Microsoft Works Suite 2001
This article was previously published under Q269984

SYMPTOMS

When you select a group of files in Microsoft Works Portfolio and then you send the group of files to a blank document in Microsoft Word or Works Word Processor, Portfolio unexpectedly quits and the new document does not open.

When the files are sent to a blank document individually, Portfolio does not quit unexpectedly.

CAUSE

This behavior can occur if one of the files in the group you are attempting to send to a blank document is a corrupted Rich Text Format file (.rtf file).

RESOLUTION

To resolve this behavior, delete the corrupted .rtf file from Works Portfolio.

To delete a file from Works Portfolio, follow these steps:
  1. Click the Portfolio icon on your desktop (or start Portfolio in Gallery view from the Works Task Launcher).
  2. Click Gallery view.
  3. Right-click the corrupted .rtf file.
  4. On the shortcut menu, click Delete.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/7/2003
Keywords:kbbug kbnofix KB269984
©2003 Microsoft Corporation. All rights reserved.