Works 6: Envelope Address Label Boxes Are Misplaced (269975)


The information in this article applies to:

  • Microsoft Works 6
This article was previously published under Q269975

SYMPTOMS

When you create an envelope with Microsoft Works Word Processor, the mailing address text box may be placed too high on the envelope.

CAUSE

This behavior can occur if you are using the Canon BJC 210 printer on a Microsoft Windows NT 4.x-based computer. By design, the printer driver for this printer adjusts the position of the bottom unprintable region of the document; and when this driver interacts with the Windows NT 4.x operating system, it shifts the bottom unprintable region of the document sufficiently upward to force the mailing address text box to near the top of the envelope.

RESOLUTION

To resolve this issue, upgrade the printer driver when Canon makes a new version available. Instructions for installing the printer driver are included with the driver software.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Canon, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbbug kbgraphic kbprint KB269975
©2002 Microsoft Corporation. All rights reserved.