BUG: MSDN Library - July 2000 DVD Edition Has a Corrupt MSDN020.chw File (269966)

The information in this article applies to:

Microsoft Developer Network (MSDN) July 00

This article was previously published under Q269966

SYMPTOMS

When you install the July 2000 MSDN Library (DVD version), after you have installed about 1-3 percent of the files, you receive an error massage similar to

setup couldn't find the file x:/msdn/msdn020.chw

where x is the drive letter of your DVD-ROM drive.

-or-

Cannot open the file: C:\Program Files\Microsoft Visual Studio\MSDN\2000JUL\1033\MSDN020.COL

Setup is unable to install the MSDN Library without the MSDN020.chw file. Error messages generated may vary but all refer to an inability to find/read/copy the MSDN020.chw file.

CAUSE

Some copies of the July 2000 MSDN Library (DVD version) have a corrupt copy of the MSDN020.chw file.

RESOLUTION

To obtain replacement media, please contact your local MSDN Subscriber Services site. In North America, call 1-800-759-5474. To reach MSDN Subscription Customer Service in other regions, see the following Microsoft Web site:

http://msdn.microsoft.com/subscriptions/phone/default.asp

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information on how to troubleshoot MSDN Library installation issues please, click the article number below to view the article in the Microsoft Knowledge Base:

216109 HOWTO: Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Modification Type:	Major	Last Reviewed:	8/14/2003
Keywords:	kbbug KB269966 kbAudDeveloper