Internet Explorer Does Not Automatically Disconnect (269872)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q269872

SYMPTOMS

When you quit Internet Explorer, you may not be prompted to disconnect your dial-up connection or your dial-up connection may not automatically disconnect after a set amount of time.

CAUSE

This issue can occur if another Internet-related program still has the Internet connection in use after you quit Internet Explorer.

RESOLUTION

To resolve this issue, determine which program or process still has the connection in use and then quit the program:
  1. Quit or disable any programs that are running on the right side of the taskbar, and then quit Internet Explorer to determine if you are prompted to disconnect the connection. If you are unable to determine which program or process still has the connection in use, continue to the next step.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. Click the Processes tab.
  4. Disable any third-party processes one at a time, and then test to determine if the process you disabled is the process that still has the connection in use.

    NOTE: Many processes are built into Windows 2000 and are necessary to run Windows 2000. Because of this, you must be careful not to end a process that is necessary to run Windows 2000.

    To disable a process, right-click the process, and then click End Process. Quit Internet Explorer to determine if you are prompted to disconnect the connection.
  5. After you determine which process still has the connection in use, uninstall or disable the program that runs the process. For information about how to do so, view the documentation that is included with the program.

MORE INFORMATION

The Adaptec Easy CD Creator program is an example of a program that can create this symptom. After you install Adaptec Easy CD Creator, the Createcd.exe program runs in the background. To disable the Createcd.exe program, on the right side of the taskbar, right-click Adaptec Create CD, and then click Close Create CD or Disable Create CD. The Close Create CD command quits the Createcd.exe program for the session you are currently logged in to, and the Disable Create CD command prevents the Createcd.exe program from running when you log on. Internet Explorer includes the following settings:
  • Disconnect if idle for X minutes
  • Disconnect when connection may no longer be needed
To view these settings:
  1. Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
  2. On the Connections tab, click your connection, click Settings, and then click Advanced.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:5/28/2003
Keywords:kbprb KB269872
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