Magic School Bus: How to Troubleshoot Video Display Issues (269814)

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To troubleshoot video display issues in the programs listed at the the beginning of this article, use the following methods.

Configure Your Display Settings

The programs listed at the beginning of this article cannot run properly if your video adapter is configured to use a 16 color palette. Make sure that your video adapter is configured to use a 256 color palette as well as a screen resolution of 640 x 480 pixels. To do this:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. In the Colors or Color Palette box, click 256 Colors.
5. Move the Screen area slider to the 640 by 480 pixels position.
6. Click OK. If you are prompted to restart the computer, do so.

Use the Windows Taskbar to Switch Between Programs

When you switch to another program and then press ALT+TAB or CTRL+ESC to switch back to one of the programs listed at the beginning of this article, colors on the screen may be scrambled.

To prevent this issue from occurring, click the button on the Windows taskbar for your Magic School Bus program to switch back to the program. Do not press ALT+TAB or CTRL+ESC to switch back to the program.

If the issue continues to occur, quit all programs that are running on the computer, close all open windows, and then restart the program.

Obtain and Install an Updated Video Driver

If the screen turns black, colors are distorted, or graphic objects or text are not redrawn correctly, you may need to contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: