Magic School Bus: Computer Stops Responding When You Install Program (269812)

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Quit Unnecessary Programs

Quit all unnecessary programs before you attempt to install the program. To do this:

1. Press CTRL+ALT+DELETE.
2. In the Close Program dialog box, click any program except Explorer or Systray, which are components of Microsoft Windows, and then click End Task.
   
   If you are receive a message stating the program has stopped responding, click End Task again.
3. Repeat steps 1 and 2 to quit all programs except Explorer and Systray.

If the issue continues to occur, proceed to the next method.

Clean Boot the Computer

Clean boot the computer to determine if the issue is caused by a program or a driver that starts automatically when you start the computer. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click Selective startup, and then click to clear the following check boxes:
   
   
   • Process Config.sys file
   • Process Autoexec.bat file
   • Process Winstart.bat file (if available)
   • Load startup group items
   
   NOTE: If any of these check boxes are unavailable, the related file is empty or does not exist.
4. Click the Win.ini tab.
5. Click the plus sign (+) next to Windows to expand the branch.
6. Click to clear the load= and the run= check boxes, and then click OK.
7. When you are prompted to restart the computer, do so.

NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.

For more information about how to clean boot a Windows 98-based computer, please see the "Narrowing the Focus" section in the following article in the Microsoft Knowledge Base:

Microsoft Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.
3. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
4. Quit all running programs except Explorer and Systray. To do this, see the "Quit Unnecessary Programs" method in this article.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base: