RESOLUTION
To resolve this issue, increase the amount of available hard disk space on the hard disk on which you want to install the program. To do this, use the following methods in the order in which they are presented.
Install the Program on a Different Hard Disk
If more than one hard disk or hard disk partition is installed in your computer, install the program on a hard disk that contains at least 15 MB of available space.
For more information about how to determine the amount of available space on each of your hard disks, please see the "More Information" section of this article.
If no hard disk on your computer contains 15 MB or more of available space, proceed to the next method.
Empty Folders That Contain Temporary Files
To empty folders that contain temporary files, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 98 and Microsoft Windows 2000
Use the Disk Cleanup utility:
- Click Start, point to Programs, point to
Accessories, point to System Tools, and then click
Disk Cleanup.
- In the Drives box, click the hard disk that you want to clean
up, and then click OK.
- Under Files to delete, click to select the
following check boxes, and then click OK:
- Temporary Internet Files
- Downloaded Program Files
- Recycle Bin
- Temporary files
Microsoft Windows 95 and Microsoft Windows NT 4.0
Manually delete the temporary files, and then empty the Recycle Bin:
- Click Start, point to Settings, and then click
Control Panel.
- Double-click Internet or Internet Options.
- On the General tab, under Temporary Internet Files,
click Delete Files, and then click OK.
- Under History, click Clear History, and then click
Yes.
- Click OK.
- Click Start, and then click Shut Down.
- Click Restart in MS-DOS mode, and then click
OK.
- At the command prompt, type set, and then
press ENTER.
- Note the path on the "TEMP=" line.
- At the command prompt, type the following lines, pressing ENTER after
you type each line.
where temp is the path that you noted in step 9.
NOTE: If you are prompted to confirm the file deletion, press
Y.
- At the command prompt, type exit, and then
press ENTER to restart Microsoft Windows.
Right-click the
Recycle Bin icon on the desktop, and then click
Empty Recycle Bin. If you are prompted to confirm that you want to delete the files, click
Yes.
Check the amount of available space on your hard disk. If 15 MB or more of space is available, reinstall the program. If less than 15 MB of space is available, proceed to the next method.
Back Up and Delete Unused Files
Make a backup copy of any documents, images, or media clips that you do not use frequently, and then delete the unused files from the hard disk.
For information about how to back up files, click
Start, click
Help, click the
Index tab, type
backup, and then double-click
Backup in the list of Help topics.
For information about how to delete files and folders, click
Start, click
Help, click the
Index tab, type
deleting files, folders, and then double-click
deleting files, folders in the list of Help topics.
Check the amount of available space on your hard disk. If 15 MB or more of space is available, reinstall the program. If less than 15 MB of space is available, proceed to the next method.
Uninstall Unused Programs
- Click Start, point to Settings, and then click
Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click a program that you do not
use, and then click Add/Remove.
- Follow the instructions on the screen to uninstall the program.
- Repeat steps 1 through 4 to remove any other unused programs that are
installed on your computer.