You cannot download MSN e-mail messages when you use a Pocket PC (269496)

NOTE: This article applies to the original Pocket PC devices (Pocket PC 2000 edition). Pocket PC 2002 devices already include the required changes.

NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/?kbid=325232

SYMPTOMS

When you attempt to receive e-mail messages from MSN, The Microsoft Network, by using a Pocket PC (PPC) device, you may receive the following error message after the MSN server checks for Secure Password Authentication (SPA):

Inbox Can't initialize service. Could not establish remote connection.

CAUSE

This behavior can occur because the MSN e-mail message server uses a unique security feature, SPA. Only Outlook Express, Outlook, and Hotmail works with SPA and can retrieve MSN e-mail messages. The original mail client for the PPC device does not support SPA and cannot retrieve MSN e-mail messages.

RESOLUTION

To resolve this behavior, install the MSN E-mail for Pocket PC add-on to retrieve MSN e-mail messages. This add-on modifies your PPC Inbox to work with the MSN SPA-Post Office Protocol 3 (POP3) server. MSN Email Pocket PC add-on download if available online.

MORE INFORMATION

You can install the MSN E-mail for Pocket PC add-on like any other PPC program. There are not any new options or menu items displayed in your Inbox after you install the add-on. The MSN E-mail for Pocket PC add-on is displayed in the Remove Programs tool to indicate the add-on is installed.

NOTE: Although you can use MSN as your Internet service provider (ISP), you cannot receive MSN mail by using the Microsoft Windows CE Inbox. Windows CE version 2.0 can send e-mail messages when you use a Simple Mail Transport Protocol (SMTP) e-mail server. Windows CE cannot receive e-mail messages because MSN requires SPA and Windows CE uses clear text passwords. For additional information about MSN and Internet mail, click the article number below to view the article in the Microsoft Knowledge Base:

153843 Cannot Use Internet Mail and News with MSN