The Netlogon service does not start and event IDs 2114 and 7024 are logged in Windows Server 2003 and in Windows 2000 Server (269375)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q269375
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you start your Windows 2000-based computer, the Netlogon service does not start, even though the "Startup type" is set to "automatic." Event Viewer logs the following errors:

Message 1
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 2114
Description: The Server service is not started.
Message 2
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Description: The Netlogon service terminated with service-specific error 2114.
After your computer starts, you can manually start the Netlogon service.

CAUSE

This issue can occur if either of the following conditions exist:
  • The dependent services of the Netlogon service have been changed from the default values and are not properly configured. You may be unable to access some network resources on the computer because the Netlogon service is not started.
  • You removed Client for Microsoft Networks, and then reinstalled it. The dependencies are not reset correctly if the Client for Microsoft Networks component is removed and then reinstalled.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following registry key:

    HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/Netlogon/

  3. In the right pane, double-click the DependOnService value .
  4. In the Multi-String Editor dialog box, type the following strings on separate lines, and then click OK:

    LanmanServer
    LanmanWorkstation

  5. Quit Registry Editor, and then restart the computer.
The Netlogon service starts as expected.
Modification Type:MajorLast Reviewed:2/1/2005
Keywords:kbprb KB269375 kbAudITPRO
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