Terminal Services License Server Status Appears as UNKNOWN (269349)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q269349

SYMPTOMS

When you try to activate a Terminal Services Licensing Server, you may receive the following error message:

The licensing wizard cannot connect to the selected License Server. Make sure the licensing service is installed and running.

Also, when you select the licensing server, the Activation Status appears as "UNKNOWN".

CAUSE

This problem can occur for either of the following reasons:

The user that is currently logged on is configured to use a roaming profile, and the Terminal Server is configured to delete the roaming profile cache.
The user that is currently logged on is configured to use a mandatory profile.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

NOTE: A fix is available if this problem occurs because the user that is currently logged on is configured to use a roaming profile, and the Terminal Server is configured to delete the roaming profile cache.

The English version of this fix should have the following file attributes or later:

   Date        Time     Version        Size     File name
   --------------------------------------------------------
   07/11/2000  01:54pm  5.0.2195.2101  131,856  Rsabase.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For additional information about roaming profiles not being able to create key containers, click the article number below to view the article in the Microsoft Knowledge Base:

265357 Roaming Profiles Cannot Create Key Containers

Modification Type:	Major	Last Reviewed:	11/20/2003
Keywords:	kbbug kbenv kberrmsg kbfix kbWin2000PreSP2Fix KB269349