PIP: Return Address Is Printed First on Epson Stylus 440 Printer (269306)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
This article was previously published under Q269306

SYMPTOMS

When you print envelopes from one of the programs listed at the beginning of this article to an Epson Stylus 440 printer, the return address may be printed first even if you select the Stamp first option.

CAUSE

This behavior can occur if the program is installed on a Microsoft Windows 2000-based computer.

RESOLUTION

To print the envelopes correctly, you must specify that you are loading the envelopes into the printer with the return address first.

To do this:

NOTE: Open an envelope project before you follow these steps.
  1. On the File menu, click Print.
  2. In the Print dialog box, click Envelope Options.
  3. In the Envelope Options dialog box, click Return address first.
  4. Follow the instructions on the screen to print the envelopes.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For additional information on troubleshooting printer issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

128345 Troubleshooting Printing Problems in Windows 95/98

Modification Type:MajorLast Reviewed:8/15/2006
Keywords:kb3rdparty kbbug kbenv kbpending kbprint KB269306
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