SYMPTOMS
After you apply Windows NT Server 4.0, Terminal Server Edition, Service Pack 6 (SP6), any of the following symptoms may occur:
- Users may not be able to access information on servers by using either Citrix Server Administrator or Terminal Server Administrator. This behavior may occur sporadically.
- Csrss.exe processes may not terminate properly after a client session logoff. These orphaned Csrss.exe processes stop responding (hang) until you reboot the server.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 Server, Terminal Server Edition service pack that contains this fix.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix should have the following file attributes or later:
Date Version Size File name Platform
---------------------------------------------------------
08/17/2000 4.0.1381.33402 12,600 Tdasync.sys x86
08/17/2000 4.0.1381.33402 18,488 Tdipx.sys x86
08/17/2000 4.0.1381.33402 17,016 Tdnetb.sys x86
08/17/2000 4.0.1381.33402 10,232 Tdpipe.sys x86
08/17/2000 4.0.1381.33402 16,152 Tdspx.sys x86
08/17/2000 4.0.1381.33402 18,360 Tdtcp.sys x86
