Keyboard and Mouse Do Not Function on Dell Dimension XPS with BIOS Revision A07 and Windows 2000 (269112)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q269112

SYMPTOMS

When you install Windows 2000 Professional on a Dell Computer Corporation Dimension XPS computer that runs BIOS revision A07, after you restart your computer at the end of the installation, the keyboard and mouse may stop responding.

CAUSE

This behavior can occur because the Advanced Configuration and Power Interface (ACPI) does not function with the BIOS revision.

RESOLUTION

To resolve this behavior, upgrade the BIOS to revision A08 or later.

MORE INFORMATION

This issue may also occur in conjunction with the use of Universal Serial Bus (USB) devices such as a USB mouse or keyboard.
Modification Type:MinorLast Reviewed:1/20/2006
Keywords:kbHardware kbprb KB269112
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